Maxwell School :: Department of Public Administration :: Ines Mergel

Publications

 

Books

 

  1. Mergel, I., Mueller, P., Parycek, P., Soenke, S. (2013): Praxishandbuch Soziale Medien in der Oeffentlichen Verwaltung (German edition), [Translation: Social Media Handbook in the Public Sector], Springer VS, Heidelberg, Germany.

  2. Mergel, I. (2012): Social Media in the Public Sector: Participation, Collaboration, and Transparency in a Networked World, Jossey-Bass/Wiley, San Francisco, CA. (peer-reviewed)

  3. Mergel, I. & Greeves, W. (2012): Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and Policies, Jossey-Bass/Wiley, San Francisco, CA. (peer-reviewed)

  4. Hennig, M., Brandes, U., Pfeffer, J., Mergel, I. (2012): Studying Social Networks: A Guide to Empirical Research, Campus Verlag/University of Chicago Press, Frankfurt/New York.

Published dissertation

 

Mergel, I. (2009): The influence of social networks on the adoption of eLearning practices: Using social network analysis to understand technology diffusion and adoption decisions, ISBN 978-3-8383-1083-1, Lambert Academic Publishing, Cologne.

 

 

Peer-reviewed journal articles

 

  1. Mergel, I.: Opening Government: Designing Open Innovation Processes to Collaborate with External Problemsolvers, in: Social Science Computer Review, Special Issue on Open Government (in press).

  2. Mergel, I.: The Long Way from Government Open Data to Mobile Health Apps: Overcoming Institutional Barriers in the U.S. Federal Government JMIR mHealth, doi:10.2196/mhealth.3694 (in press).

  3. Shiffman, J., Quissell, K., Schmitz, H. P., Pelletier, D., Smith, S. L., Berlan, D., Gneiting, U., Van Slyke, D., Mergel, I., Rodriguez, M., Walt, G.: A Framework on the Emergence and Effectiveness of Global Health Networks: Introductory paper for journal supplement on the emergence and effectiveness of global health networks, in: Health Policy and Planning (accepted for publication).

  4. Mergel, I. (2014): Social Media Adoption: Toward a Representative, Responsive, or Interactive Government?, in: dg.o '14 Proceedings of the 15th Annual International Conference on Digital Government Research, doi: http://dx.doi.org/10.1145/2612733.2612740.

  5. Lecy, J., Mergel, I., Schmitz, H. P. (2014): Networks in Public Administration:  Current Scholarship in Review, in: Public Management Review, 16:5, pp. 643-665.

  6. Mergel, I., Bretschneider, S.I., Louis, C., Smith, J. (2014): The Challenges of Challenge.gov: Adopting Private Sector Business Innovations in the Federal Government, in: HICSS '14 Proceedings of the 2014 47th Hawaii International Conference on System Sciences, pp. 2073-2082.

  7. Mergel, I. (2013): A Framework for Interpreting Social Media Interactions in the Public Sector, in: Government Information Quarterly, Vol. 30, Number 4, pp. 327-334.

  8. Kwak, N., Mergel, I., Parycek, P., Skoric, M. (2013): Transformation of Citizenship and Governance in Asia: The Challenges of Social and Mobile Media in Asia, in: eJournal of eDemocracy and Open Government, 5:1, pp. i-iii.

  9. Mergel, I., Desouza, K. (2013): Implementing Open Innovation in the Public Sector: The Case of Challenge.gov, in: Public Administration Review (PAR), 73(6), 882–890.

  10. Mergel, I. (2013): The Future of New Technologies in the Public Sector, in: International Affairs Forum, doi: 10.1080/23258020.2013.824252 (online: 08/29/2013).

  11. Mergel, I. (2013): Social media adoption and resulting tactics in the U.S. federal government, in: Government Information Quarterly (GIQ), Vol. 30, Number 2, pp. 123-130.

  12. Mergel, I., Bretschneider, S. (2013): A Three-Stage Adoption Process for Social Media Use in Government, in: Public Administration Review (PAR), 73(3), pp. 390-400.

  13. Mergel, I. (2013): Designing a Social Media Strategy, in: The Public Manager, Spring 2013, pp. 26-29.

  14. Mergel, I. (2012): The social media innovation challenge in the public sector, in: Information Polity, special issue: "e-Government 3.0: ICT and Public Administration in the Coming Decade", Volume 17, Number 3-4, pp. 281-292.

  15. Mergel, I. (2012): Connecting to Congress: Twitter Use by Members of Congress, in: Journal of Policy Advice and Political Consulting, 3/2012, pp. 108-114.

  16. Mergel, I. (2012): The Public Manager 2.0: Preparing the Social Media Generation for the Networked Workplace, in: Journal of Public Affairs Education (JPAE), 18:3, pp. 467-492.

  17. Mergel, I., Mugar, G., Jarrahri, M. H. (2012): Forming and norming social media adoption in the corporate sector, ACM Proceedings of the 2012 iConference, New York, NY, doi: 10.1145/2132176.2132196, pp. 152-159.

  18. Binz-Scharf, M. C., Lazer, D., Mergel, I. (2012): Searching for answers: Networks of practice among public administrators, in: ARPA - The American Review of Public Administration, Volume 42, Issue 2, pp. 202-225.

  19. Lazer, D., Mergel, I., Ziniel, C., Esterling, K., Neblo, M. (2011): The multiple institutional logics of innovation, in: International Public Management Journal, Vol. 14, No. 3, pp. 311-340.

  20. Mergel, I., Gardner, M., Broviak, P., Greeves, B. (2011): MuniGov20, A New Residency Requirement: Local Government Professionals in Second Life, in: Journal of Virtual World Research, Volume 4, Number 2: Goverment & Military, available online.

  21. Schweik, C., Mergel, I., Sanford, J., Zhao, J. (2011): Toward Open Public Administration Scholarship, in: Journal of Public Administration Research and Theory (J-PART), Minnowbrook III: A Special Issue, Special Issue Editors: Beth -Gazley and David M. Van Slyke, Vol. 21, Supplement 1, January 2011, pp.i175-198.

  22. Isett, K., Mergel, I., LeRoux, K., Mischen, P., Rethemeyer, K. (2011): Networks in Public Administration Scholarship: Understanding where we are and where we need to go, in: Journal of Public Administration Research and Theory (J-PART), Minnowbrook III: A Special Issue, Special Issue Editors: Beth Gazley and David M. Van Slyke, Vol. 21, Supplement 1, January 2011, pp.i157-i173

  23. Lazer, D., Mergel, I., and Friedman, A. (2009): Co-Citation of Prominent Social Network Articles in Sociology Journals: The Evolving Canon, in: Connections, 29(1): 43-64. -> Parts of this article were contributed to Heyman, K. (2006): “Making Connections”, in: SCIENCE, 4 August 2006 VOL 313, pp. 604-606.

  24. Mergel, I., Lazer, D. and Binz-Scharf, M. (2008): Lending a helping hand: Voluntary engagement in a network of professionals, International Journal of Learning and Change (IJLC), Volume 3, Issue 2:5-22.

  25. Kuhlenkamp, A., Manouchehri, S., Mergel, I., Winand, U. (2006): Privatsphäre versus Erreichbarkeit bei der Nutzung von Social Software [trans.: Privacy vs. accessibility using social software], in: HMD - Praxis der Wirtschaftsinformatik, pp. 27-35

 

Editorials and other journal articles

 

  1. Mergel, I. (2013): Implementing Social Media in the Public Sector, in: State & Local Energy Report, Fall 2013, pp. 16-17.

  2. Mergel, I. (2013): Take a Risk, Save a Life: Social Media in Emergency Management, in: PA Times, 36:3, July/August/September 2013, p. 13.

  3. Mergel, I. (2013): Follow Philly's Lead and Dive into the Future of Big Data, in: NextGov.com, 3/26/2013

  4. Mergel, I. (2013): New Guide Offers Tips for Collaborating Across Agencies, in: NextGov.com, 2/11/2013

  5. Mergel, I. (2012): The Role of Social Media in the 2012 Election, in: PA Times, December 2012, p. 6.

  6. Mergel, I. (2012): Tool Helps Agencies Manage Social Media Messaging, NextGov.com, 10/22/12.

  7. Mergel, I. (2012): Creating Online Audiences That Break the Language Barrier, NextGov.com, 09/13/2012.

  8. Mergel, I. (2012): Does the Public Have an Appetite for Political Cookies?, NextGov.com, 09/05/2012.

  9. Mergel, I. (2012): How to Engage the Public to Promote Your Mission, NextGov.com, 09/04/2012.

  10. Mergel, I. (2012): Twitter-Shitstorm verdrängt die inhaltlichen Themen des GOP-Parteitags, Spetember 3, 2012, in: Die Zeit (German weekly newspaper).

  11. Mergel, I. (2012): GAO's Web 2.0 Proposals Could Stifle Digital Innovation, NextGov.com, 08/01/2012.
    Mergel, I. (2012): Designelemente einer Strategie: Social Media Policy in der öffentlichen Verwaltung, in: Behörden Spiegel, Nr. VII, 28. Jg., 27. Woche, July 2012, p. 26. [in German].

  12. Mergel, I. (2012): 11 Tips for Crafting Your Social Media Policy, NextGov.com, 07/30/2012.

  13. Binz-Scharf, M. C.; Lazer, D., Mergel, I. (2012): Searching for answers: Networks of Practice among Public Administrators, in: ESADE Newsletter of the Institute of Public Governance & Management, 06/30/2012

  14. Mergel, I. (2012): Social-Media-Taktiken der US-Bundesbehörden, in: Behörden Spiegel, Nr. VI, 28. Jg., 23. Woche, June 2012, p. 21. [in German].

  15. Mergel, I. (2012): Rahmenvertraege und “Text-only” – Notwendige Regulierungen von Social-Media-Applikationen in U.S. Bundesbehörden, in: Behörden Spiegel, Nr. V, 28. Jg., 19. Woche, May 2012, p. 18. [in German].

  16. Mergel, I. (2012): Vom Wilden Westen zum Standard: Nutzung von Social Media-Anwendungen in den US-Bundesbehoerden, in: Behörden Spiegel, Nr. IV, 28. Jg., 15. Woche, April 2012, p. 17. [in German].

  17. Mergel, I. (2012): Open Data Goes Global: Challenges and Solutions, in: PA Times, Open Government Beyond the U.S. Experience, International Supplement, January/Februrary/March 2012, pp. 7-8.

  18. Mergel, I. (2011): Crowdsourced Ideas Make Participating in Government Cool Again, in: PA Times, American Society for Public Administration, Special Issue: From Bureaucratic to Cool: A Call for Public Service, Vol. 34, No. 4, October 2011, p. 4 & 6.

  19. Lazer, D. & Mergel, I. (2011): Tying the Network Together: Evaluating the Impact of an Intervention into the Advice Network of Public Managers, in: Economics of networks eJournal, Sponsored by Networks, Electronic Commerce and Telecommunications ("NET") Institute, Vol. 3, No. 100: Jul 25, 2011.

  20. Mergel, I. (2010): Government 2.0 Revisited: Social Media Strategies in the Public Sector, in: PA Times, American Society for Public Administration, Vol. 33, No. 3, p. 7 & 10. Award Notice: * 2010 H. George Fredrickson PA TIMES Best Article Award (p. 17) *

  21. Chinese version: Mergel, I. (2012): Gov 2.0 Revisited: Social Media Strategies in the Public Sector. Journal of Chinese Public Administration. Vol. 28, Issue 7 (July), Page 128. (in Chinese).

  22. Mergel, I. & Reimann, M. (2000): What is in it for us?, in: InsideKnowledge - The original knowledge management publication, Vol. 3, Issue 10, posted online June 1, 2000.

 

Peer-reviewed book chapters

 

  1. Mergel, I.: Social Media in the Public Sector, in: Dubnick, M.; Bearfield, D.: Encyclopedia of Public Administration and Public Policy, Taylor & Francis Group, accepted for publication.

  2. Mergel, I.: Breaking the Silos of Silence: The importance of new forms of knowledge incubation for policy informatics, accepted for publication in: Desouza, K. & Johnston, E.: Policy Informatics Handbook, MIT Press.

  3. Isett, K.R., Mergel, I., Leroux, K., Mischen, P.A., Rethmeyer, R. K. (2012): Networks in Public Administration Research: Understanding where we are and where we need to go, in: Inter-Organizational Relations (Cropper, Ebers, and Ring eds.). San Francisco: Sage.

  4. Mergel, I. & Schweik, C. (2012): Web 2.0 in the Public Sector, in: Downey, E. & Jones, M.: Public Service, Governance and Web 2.0 Technologies, IGI-Global, DOI: 10.4018/978-1-46660-071-3, pp. 269-293.

  5. Mergel, I. (2012): Measuring the effectiveness of social media tools in the public sector, in: Downey, E. & Jones, M.: Public Service, Governance and Web 2.0 Technologies, IGI-Global, DOI: 10.4018/978-1-46660-071-3, pp. 48-64.

  6. Mergel, I. (2011): Government networks, in: Encyclopedia of Social Networking, Editors: Barnett, George, Golson, J. Geoffrey, Sage Publications, pp. 331-334.

  7. Mergel, I. (2011): Network Analysis, in: International Encyclopedia of Political Science, Ed. Bertrand Badie, Dirk Berg-Schlosser, and Leonardo Morlino. Thousand Oaks, CA: SAGE, 2011, 1685-91.

  8. Diesner, J., Mergel, I., Carley, K. M. (2011): Network Analysis Software, book chapter, in: Encyclopedia of Social Networking, Editors: Barnett, George, Golson, J. Geoffrey, Sage Publications, pp. 595-598.

  9. Mergel, I. (2011): Public Sector Networks, book chapter, in: Encyclopedia of Social Networking, Editors: Barnett, George, Golson, J. Geoffrey, Sage Publications, pp. 727-728.

  10. Mergel, I. (2010): The use of social media to dissolve knowledge silos in government, in: O'Leary, R., Kim, S. and Van Slyke, D. M. (Editors): The Future of Public Administration, Public Management and Public Service Around the World: The Minnowbrook Perspective, Georgetown University Press, pp. 177-187.

  11. Bretschneider, S. I., Mergel, I. (2010): Technology and Public Management Information Systems: Where have we been and where are we going, in: Menzel, D.C., White, H. J.: The State of Public Administration: Issues, Problems and Challenges, M.E. Sharpe Inc., New York, pp. 187-203.

  12. Mergel, I. & Hennig, M. (2010): Market Analysis of "Social Network Analysis" Books, in: Stegbauer/Haeussling: "Network research", VS Verlag fuer Sozialwissenschaften, Springer Fachmedien Wiesbaden GmbH, pp. 931-939.

  13. Mergel, I. (2008): Visualizing informal relationships, in: VonKortzfleisch, H./Bohl, O. (Eds.): Wissen Vernetzung Visualisierung, EUL Verlag, Koeln, pp. 129-140.

  14. VonKortzfleisch, H. F. O., Mergel, I., Manouchehri, S., and Schaarschmidt, M. (2007): Corporate Web 2.0 Applications: Motives, Organizational Embeddedness, and Creativity, In: Gianfranco Walsh and Berthold Hass (Eds): Web 2.0: Neue Perspektiven im E-Business [trans.: New perspectives in e-business], book chapter, Berlin 2007, pp. 73-87.

  15. Mergel, I., Langenberg, T. (2007): Sustainability of Online Ties, in: Friemel, T. (Ed.): Applications of Social Network Analysis, UVK – Universitätsverlag Konstanz, Konstanz – Germany, pp. 51-71

  16. Mergel, I. (2007): From Computerization to Convergence: The Case of E-Government in Singapore, In: Mayer-Schoenberger, V./Lazer. D. (Eds.): From E-Gov to I-Gov: E-Government in the 21st Century, Boston, MIT Press

  17. VonKortzfleisch, H. F. O. & Mergel, I. (2002): Getting over "knowledge is power": Incentive systems for knowledge management in business consulting firms, in: White, D.: Knowledge Mapping & Management, IRM Press, Hershey, S. 244-253

 

 

Monographs - published research reports

 

  1. Mergel, I. (2014): Social Media Practices in Local Emergency Management - Findings from Central New York, Report published online 11/18/2014.

  2. Mergel, I. (2014): A Manager's Guide to Assessing Government Social Media Impact, IBM Center for the Business of Government, Report "Using Technology" Series.

  3. Mergel, I. (2012): Study on collaborative production in eGovernment (SMART 2010/0075), Europe's Information Society (December 5, 2012).

  4. Mergel, I. (2012): A Manager's Guide to Designing a Social Media Strategy, IBM Center for the Business of Government (June 2012).

  5. Mergel, I. (2012): Working the Network: A Manager's Guide for Using Twitter in Government, IBM Center for The Business of Government, Report "Using Technology" Series.

  6. Mergel, I. (2011): Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting, (January 27, 2012). Available at SSRN.

  7. Mergel, I. (2011): Using Wiki's in Government: A guide for using and maintaining wikis in the public sector, IBM Center for The Business of Government, Report "Using Technology" Series, May 2011

  8. Nabatchi, T., Mergel, I. (2010). Participation 2.0: Using Internet and Social Media Technologies to Promote Distributed Democracy and Create Digital Neighborhoods. In: James H. Svara and Janet V. Denhardt (eds.), White Paper: Promoting Citizen Engagement and Community Building. Phoenix, AZ: Alliance for Innovation, pp. 80-87.

  9. Mergel, I. (2009): Maxwell 2.0: Social media applications for teaching, research, and outreach, Report prepared for the Maxwell School’s Dean Mitch Wallerstein, December 2009 (30 pages).

  10. Lazer, D., Mergel, I. (2009): An Evaluation of the Impact of State Health Leadership Initiative on the Social Capital among State Health Officials, prepared for the Robert Wood Johnson Foundation. Project homepage.

  11. Euler, D., Mergel, I. (2002). Text und Kontext. Integration von eLearning-Elementen in angloamerikanischen Lehrbüchern. St. Gallen: Institut für Wirtschaftspädagogik. - ISBN 3-906528-22-7.

 

Other: Published working papers

 

  1. Mergel, I. (2012): Supporting Policies, Regulations and Milestones for Government 2.0 in the United States of America (January 27, 2012). Available at SSRN.

  2. Mergel, I. (2012): Challenges as Game Changers for Collaborative Knowledge Incubation in the Public Sector (January 27, 2012). Available at SSRN.

  3. Greenberg, J., Lazer, D., Binz-Scharf, M., Mergel, I. (2011): Social Constraints, Agency, Inter-Organizational Tie Formation and Knowledge Diffusion, December 26, 2011, Available at SSRN.

  4. Mergel, I., Mugar, G., Jarrahi, M. (2011): Forming and norming of social media adoption in the corporate sector, paper accepted for presentation at iConference 2012, Toronto, 7.-10. February, 2012.

  5. Lazer, D. & Mergel, I. (2011): Tying the Network Together: Evaluating the Impact of an Intervention into the Advice Network of Public Managers, available on SSRN (July 8, 2011).

  6. Accountability 2.0: The use of social media applications in U.S.-based transnational NGOs (with Paloma Raggo and Rachel Sigman). Available on SSRN, recently listed on SSRN's Top Ten download list for Political Institutions: Parties, Interest Groups & Other Political Organizations eJournal. BHNP Subject Matter eJournals, MRN Business History & Nonprofit Organizations Research Network, Nonprofit Organizations eJournal, PSN: Interest Groups & Peak Associations (Topic), PSN: Transnational Networks (Topic).

  7. Mergel, I., Schweik, C. and Fountain, J., "The Transformational Effect of Web 2.0 Technologies on Government" (June, 01 2009). Available on SSRN, recently listed on SSRN's Top Ten download list for BHNP: Management (Topic) and Nonprofit Organizations eJournal. As of 12/30/2010, your paper has been downloaded 252 times

  8. Lazer, D., Mergel, I., Ziniel, C., Esterling, K. and Neblo, M., Networks, Hierarchies, and Markets: Aggregating Collective Problem Solving in Social Systems (June, 02 2009). SSRN's Top 10 papers for MGT Subject Matter eJournals.

  9. Longstaff, P., Mergel, I. and Armstrong, N. J. (2009), Workshop Report: Resilience in Post-Conflict Reconstruction and Natural Disasters (March 9, 2009). Available on SSRN. SSRN's Top Ten download list for CS: Conflict Resolution/Prevention/Management and MWECDM: Conflict; Conflict Resolution; Alliances

  10. Mergel, I. & Armstrong, N. J. (2009): Institutional Resilience Networks in the Public Sector, in: Workshop Report: Resilience in Post-Conflict Reconstruction and Natural Disasters (March 9, 2009), pp. 26.-31. Available on SSRN.

  11. Mergel, I. (2009): The use of emerging social media applications as a resilience indicator, in: Workshop Report: Resilience in Post-Conflict Reconstruction and Natural Disasters (March 9, 2009). Available on SSRN.

  12. Mergel, I., Lazer, D., and Binz-Scharf, M. (2008): Lending a helping hand: Voluntary Engagement in Knowledge Sharing, Harvard University, Working Paper Number: RWP08-047.

  13. Binz-Scharf, M., Lazer, D. and Mergel, I. (2008): Searching for Answers: Networks of Practice Among Public Administrators (October 2, 2008). Harvard Kennedy School of Government Working Paper No. RWP08-046. Available on SSRN.

  14. Mergel, I., Huerta, T. R., and van Stelle, J. (2007): How do networkers network?, Harvard-Kennedy School of Government Working Paper #PNG07-005

  15. Mergel, I. & Hennig, M. (2007): Market Analysis of "Social Network Analysis Books, Harvard-Kennedy School of Government Working Paper #PNG07-003a and #PNG07-003b

  16. Mergel, I. & Langenberg, T. (2006): What makes online network ties sustainable? A research design proposal to analyze online social networks, Harvard-Kennedy School of Government Working Paper #PNG06-002

 

Published conference proceedings

 

  1. Mergel, I. and VonKortzfleisch, H. F. O. (2007): Integrating Stability and Dynamics of Organizational Capabilities Through Informal Knowledge Transfer, In: Mehdi Khosrowpour (Ed.): Managing Worldwide Operations and Communications with Information Technology: 18th Information Resources Management Association International Conference - IRMA, Vancouver, BC, Vancouver

  2. VonKortzfleisch, H. V., Mergel, I., and Proll, C. (2007): Potentials of Social Networks for Knowledge Management with Regard to the Development of Stable Competences and Dynamic Capabilities: Conceptualization and Case Study Results, in: Proceedings of the 40th Hawaii International Conference on System Sciences (HICSS-40), Hawaii, HI

  3. Mergel, I., Lazer, D., Binz-Scharf, M. (2005): Electronic communication in a geographically dispersed community of forensic scientists, in: dg.o '05 Proceedings of the 2005 national conference on Digital government research, ICPS: ACM International Conference Proceeding Series, Vol. 89, pp. 299-300.

  4. Mergel, I. (2004): What are we talking about? Multiplex network ties and the adoption of eLearning practices, conference: “Applications of Social Network Analysis”, University of Zurich, October 14-15, 2004, Zurich, Switzerland

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